Microbt Whatsminer M31s

Warranty

1. A year warranty is provided starting from the shipping date. To avail of this warranty, a repair ticket must be generated by the customers after emailing [email protected]

2. The warranty only applies to the original purchaser who purchased the machine directly from this website, Once the miner is resold warranty coverage becomes the responsibility of the re-seller.
3. All sales are final, refunds will be granted within 15 days max. Defective miners can be repaired for free if they fall under the warranty policy. After the warranty period, machines can be repaired at the cost of parts and labor.

4. The following events will void the warranty:
a. The customer removes/replaces any components by himself without receiving permission from Us.
b. Damage caused by a poor power supply, lightning or voltage surges;
c. Burnt parts on hash boards or chips;
d. Miner/boards/components damage due to water.
5. For all repairs or RMA, within warranty or not, the customer must return the defective parts at his/her own expense after opening a support ticket and troubleshooting with MicroBT  instructions.
6. We will cover shipping costs when shipping a replacement unit within the warranty period.
7. If you notice there are some loose heatsinks when you receive the miner, please inform us by email to [email protected] within 3 days from the date the package is received according to UPS/DHL/FEDEX’s website.
8. We do not take any responsibility for or compensate for any loss as a result of downtime caused by delays in transportation as a result of custom formalities or other reasons.